9forty Privacy Policy — Malaysia User Data Protection
This Privacy Policy explains how 9forty collects, uses, stores and protects the personal information of our users in Malaysia. Your privacy is our priority.
Effective: January 2026. This policy is subject to amendments from time to time.
What information do we collect from users?
During registration, we collect your full name, email address, phone number and date of birth. This information is required to verify your identity and ensure your 9forty account is secure and accessible only by you.
We automatically collect technical data such as device type, operating system, browser type, IP address and screen resolution. This data is used to optimise your platform experience and detect any suspicious activity.
When you make a deposit or withdrawal, we record transaction details including payment method, amount in RM (MYR), date and transaction status. Bank account numbers and sensitive payment card details are not stored directly on 9forty's servers.
We record in-platform activity such as games played, bets placed, active session duration and user interface interactions. This data helps us improve the platform and tailor the experience for users in Malaysia.
How does 9forty use your information?
The information we collect is used exclusively for legitimate purposes directly related to the operation of the 9forty platform. We do not sell or exploit users' personal data for the commercial benefit of third parties.
- Account management: Processing your registration, login, identity verification and account recovery.
- Transaction processing: Managing deposits, withdrawals and transaction records in MYR accurately and securely.
- Platform security: Detecting and preventing fraud, unauthorised access, account misuse and activities that violate our terms of use.
- Service improvements: Analysing usage patterns to improve platform quality, speed and the overall user experience.
- Service communications: Sending important notifications relating to your account, transactions, security updates and relevant service information.
- Legal compliance: Meeting applicable legal and regulatory requirements in Malaysia, including identity verification requirements.
We will not use your data for third-party marketing purposes without your explicit consent.
How are cookies and tracking used on our platform?
Essential cookies are required to keep the 9forty platform functioning properly — including maintaining your login session, saving language preferences and securing your session as you browse the platform.
Without these cookies, many of the platform's core functions will not operate properly.
We use analytics cookies to understand how users interact with the platform — including the most frequently visited pages, time spent per session and common navigation paths.
This data is collected in aggregate and is not directly linked to your personal identity.
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete or block cookies according to your preferences. However, disabling certain cookies may affect the functionality and usability of the 9forty platform.
Data storage, security and third-party sharing
Data storage and security
9forty user data is stored on servers protected with SSL encryption and multi-layered security measures. Access to user data is strictly limited to personnel who require it for legitimate operational purposes only.
We retain user data for as long as necessary to fulfil the purposes stated in this policy, or as required under Malaysian law.
Third-party sharing
9forty does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Payment service providers that process your MYR transactions
- Legal authorities or regulators when required under Malaysian law
- Technical service providers that support platform operations, subject to strict confidentiality agreements
Your rights as a user and how to contact us
You have the right to request a copy of the personal information we hold relating to your account. Requests can be submitted via our support email.
If any information in your account is inaccurate or outdated, you can update it via your account settings or by contacting 9forty support.
You may request the deletion of your account and personal data, subject to legal requirements and the minimum record retention periods stipulated.
Policy changes and how to contact us
9forty reserves the right to amend this Privacy Policy at any time. Any material changes will be posted on this page with an updated effective date. Continued use of the platform after any changes constitutes acceptance of the revised policy.
For any enquiries regarding your data privacy, how we handle your personal information, or to exercise your rights as outlined above, please contact the 9forty team by email at [email protected]. We aim to respond to all enquiries within 48 working hours.
Further details on the platform's terms of use can be found on the Terms & Conditions and our responsible gaming guide is available at Responsible Gaming.